Terms and Conditions

Welcome to Siam Travels! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website (www.siamtravels.com), you agree to comply with these terms. If you disagree with any part of these terms, you must not use our website or services.

1. General Information

  • 1.1. Company Information: Siam Travels is operated by Go Siam Travels Co. Ltd., specializing in activities, guided tours, and transfers within Thailand.
  • 1.2. Service Area: Our services are available for customers planning trips within Thailand only.
  • 1.3. Contact Details:
    • Email: hello@siamtravels.com
    • Address: 130 Moo Ban Banthugwiman Moo2 Tambon Ban Khuan Meuang Satun, Changwat Satun (130 หมบู่ า้น บา้นทงุ่ วมิ าน หมทู่ ี 2 ต.บา้นควน อ.เมอื งสตลู จ.สตลู).

2. Bookings and Payments

  • 2.1. Booking Process: All bookings must be made through our website or via authorized communication channels.
  • 2.2. Payment Terms: Full payment is required at the time of booking to confirm your reservation. Accepted payment methods are detailed at checkout.
  • 2.3. Pricing: Prices listed on our website are in [Currency] and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice.
  • 2.4. Confirmation: A booking confirmation email will be sent after successful payment. Please review the details carefully and notify us immediately of any errors.

3. Cancellation and Refund Policy

  • 3.1. Customer Cancellations:
    • No Refunds: Siam Travels does not offer refunds for cancellations unless explicitly specified for a particular service or activity.
    • No Free Cancellation: Free cancellation is not available unless explicitly specified for a particular service or activity.
  • 3.2. Agency Cancellations: If we must cancel your booking due to unforeseen circumstances, you will receive a full refund or the option to reschedule.
  • 3.3. Refund Process: Refunds (if applicable) will be processed within 14 business days via the original payment method.

4. Travel and Activity Terms

  • 4.1. Activity Details: It is your responsibility to review all activity details, including start times, meeting points, and requirements, as provided in the booking confirmation.
  • 4.2. Health and Safety: You must ensure you are medically fit to participate in the activities. Siam Travels is not liable for any injuries, accidents, or health issues arising during the activities.
  • 4.3. Third-Party Services: Some activities may be operated by third-party providers. In such cases, their terms and conditions apply, and Siam Travels is not liable for their services.

5. Use of Website

  • 5.1. Content Ownership: All content on www.siamtravels.com, including text, images, and graphics, is the property of Siam Travels and protected by copyright laws.
  • 5.2. Prohibited Activities: You may not use our website for unlawful purposes, including but not limited to:
    • Copying or distributing our content without permission.
    • Introducing viruses or harmful software.
    • Attempting to gain unauthorized access to our systems.

6. Limitation of Liability

  • 6.1. Siam Travels shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website, including but not limited to:
    • Delays or cancellations beyond our control.
    • Loss of personal belongings.
    • Acts of nature, strikes, or other force majeure events.

7. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

  • Siam Travels reserves the right to modify these terms and conditions at any time. Changes will be effective upon posting to our website. Your continued use of the site after changes constitutes your acceptance of the updated terms.

9. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of Thailand. Any disputes will be resolved in the courts of Thailand.

10. Contact Us

  • For more information, visit our Contact Page. If you have any questions or concerns regarding these terms, please contact us:
    • Email: hello@siamtravels.com
    • Phone: +669628683891
    • Address: 130 Moo Ban Banthugwiman Moo2 Tambon Ban Khuan Meuang Satun, Changwat Satun (130 หมบู่ า้น บา้นทงุ่ วมิ าน หมทู่ ี 2 ต.บา้นควน อ.เมอื งสตลู จ.สตลู).