Effective Date: 1st of December 2024

Last Updated: 18th of November 2024

Siam Travels ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website (www.siamtravels.com) and services.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information:
  • Name, age, email address, phone number, and billing information.
  • Passport details or other identification information (for specific travel bookings).
• Payment Information:
  • Credit card details and other payment information securely processed via our partner, Stripe.
• Technical Information:
  • IP address, browser type, operating system, and browsing behavior on our website.
• Other Information:
  • Preferences, dietary or health requirements, and other details provided for travel customization.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings.
• Provide personalized travel experiences and customer support.
• Communicate important updates, including booking confirmations, travel guidelines, and promotional offers.
• Comply with legal and regulatory requirements.
• Improve our website functionality and user experience.

3. How We Share Your Information

We may share your information with:

• Service Providers and Partners:
  • For booking activities, accommodations, transportation, and guided tours (e.g., Jalan Jalan International Tour, transfer providers, activity suppliers, and other service providers).
• Payment Processors:
  • All transactions are processed securely via Stripe.
• Government and Legal Authorities:
  • When required to comply with laws or respond to legal processes.
• Other Third Parties:
  • Only with your explicit consent or as necessary to fulfill your requests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Understand your preferences and improve our services.
• Deliver personalized advertisements.

You can manage cookie settings through your browser preferences.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to secure your data, no system is 100% secure, and we cannot guarantee absolute security

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Request corrections to your information.
• Deletion: Request that we delete your information, subject to legal obligations.
• Objection:Object to the processing of your information for certain purposes.

To exercise your rights, contact us at hello@siamtravels.com.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@siamtravels.com
• Address:130 Moo Ban Banthugwiman Moo2 Tambon Ban Khuan Meuang Satun, Changwat Satun (130 หมบู่ า้น บา้นทงุ่ วมิ าน หมทู่ ี 2 ต.บา้นควน อ.เมอื งสตลู จ.สตลู).