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What services does Siam Travels provide?
We offer tours and activities across Thailand, including cultural experiences, adventure activities, and sightseeing tours. Custom itineraries are also available.
Are your activities covered by insurance?
Yes, all our activities are covered by insurance as required by the Travel Authority of Thailand.
Are guides available for my tour?
Yes, guided tours are available in multiple languages, including Malay, Indonesian, French, Arabic, Thai, and more. Chat with us to check the availability of other languages.
What payment methods do you accept?
We accept major credit cards and bank transfers. All payments are securely processed via our partner Stripe.
Is Siam Travels a registered company?
Yes, Siam Travels is a Thai DBD (Department of Business Development) registered company under the registration number: 0915567000504 and the name Go Siam Travels Co. Ltd. Our TAT license is 44/00455. Our office is located at:130 Moo Ban Banthugwiman Moo2 Tambon Ban Khuan Meuang Satun, Changwat Satun (130 หมู่บ้าน บ้านทุ่งวิมาน หมู่ที่ 2 ต.บ้านควน อ.เมืองสตูล จ.สตูล).
Can dietary requirements be accommodated?
Yes, if you have specific dietary requirements, please let us know in advance, and we will do our best to accommodate them.
What if I have a health condition?
If you have any health conditions, please inform us in advance so we can make the necessary arrangements for your safety and comfort.
What should I bring for my tour?
Comfortable clothing, sunscreen, a water bottle, and a camera are generally recommended. Specific requirements will be provided for each activity.
What happens if a tour is canceled due to unforeseen circumstances?
In such cases, we will either reschedule your tour or offer a refund based on the cancellation policy.
What is your cancellation policy?
Cancellation policies are indicated on the specific activity page. Please review them carefully before booking.
Can bookings be instantly confirmed?
Some bookings may require additional time for confirmation, as we need to double-check availability with our partners. While this may add time to the process, it ensures we maintain the highest quality standards.
Is full payment required to confirm my booking?
Yes, full payment is required to confirm your booking.
What’s the difference between a tour guide license and a travel agency license?
A tour guide license is mandatory for organizing guided tours in Thailand. The role of a tour guide is strictly regulated by law, requiring specific training, licensing, and can only be performed by Thai nationals. In contrast, a travel agency license is required for companies offering and selling tours or activities. As a registered travel agency, Siam Travels operates under the authority of the Tourist Authority of Thailand, ensuring we meet all legal requirements to provide our services.
Can I customize my itinerary?
Yes, we offer customized itineraries tailored to your needs. Our Travel Packages section is constantly updated with useful information to help you plan.
Do your activities include transportation?
Some of our activities include transportation, while others do not. Please check the specific activity details for transportation information.
Who organizes the guided tours?
Guided tours (private or public) are organized in partnership with our trusted partner Jalan Jalan International Tour, which holds a specific domestic guide license (license no. 41/00618) and has authorization to operate group tours in Thailand. These tours are not directly organized by Siam Travels.